Privacy Notice

1. Personal Data We Collect

Depending on how you interact with us, we may collect:

• Name and contact details, such as email address, telephone number, and postal address;
• Account credentials and profile information;
• Payment and transaction information;
• Information you provide when contacting us or requesting support;
• Device, browser, IP address, usage, and website interaction data;
• Marketing preferences and communication history; and
• Any other information you voluntarily provide to us.

We may also collect personal data from third parties where permitted by applicable law.

2. How We Use Personal Data

We may collect, use, and disclose personal data for the following purposes:

• Providing, operating, maintaining, and improving our products and services;
• Processing transactions and fulfilling contractual obligations;
• Creating and managing user accounts;
• Responding to inquiries and providing customer support;
• Sending service-related communications;
• Sending marketing communications where permitted by law;
• Personalising and improving user experiences;
• Detecting, preventing, and investigating fraud, misuse, or security incidents;
• Complying with legal and regulatory obligations; and
• Any other purpose notified to you at or before the time of collection, or otherwise permitted by applicable law.

3. Consent to Data Processing

Where required by applicable law, we will obtain your consent before collecting, using, or disclosing your personal data.

By providing your personal data, selecting an applicable consent option, submitting information through our website, or otherwise voluntarily interacting with us, you consent to the collection, use, and disclosure of your personal data for the purposes described in this Privacy Policy or otherwise notified to you.

Where the collection, use, or disclosure of personal data about an individual is reasonably necessary for the performance of a contract between that individual and Digital Dimensions Interactive Pte. Ltd., consent may be deemed to have been provided to the extent permitted by applicable law. This may include processing necessary to open or manage an account, provide requested services, process payments, fulfil orders, or perform other contractual obligations.

You may withdraw your consent at any time by contacting us using the details in Section 13. Withdrawal of consent will not affect the lawfulness of processing carried out before withdrawal. However, withdrawing consent may prevent us from continuing to provide certain products or services where the relevant processing is necessary for that purpose or is otherwise permitted by law.

Where applicable law provides another lawful basis for processing, including contractual necessity, legal obligation, legitimate interests, or the establishment or exercise of legal claims, we may rely on that basis instead of consent.

4. Disclosure of Personal Data

We may disclose personal data to:

• Our employees, contractors, and affiliated entities;
• Service providers that provide hosting, payment processing, analytics, communications, customer support, security, or other business services;
• Professional advisers, auditors, insurers, and legal representatives;
• Government authorities, regulators, courts, or law-enforcement bodies where required or permitted by law;
• Buyers, investors, or advisers in connection with a merger, acquisition, financing, restructuring, or sale of assets; and
• Other parties with your consent or as otherwise permitted by applicable law.

We require service providers that process personal data on our behalf to maintain appropriate confidentiality and security safeguards.

5. Cross-Border Transfers

Your personal data may be transferred to, stored in, or accessed from countries outside the country in which you reside. These countries may have data-protection laws that differ from those in your jurisdiction.

Where personal data is transferred across borders, we will take reasonable steps to ensure that the transfer is carried out in accordance with applicable data-protection laws. Depending on the circumstances, safeguards may include:

• Transferring data to jurisdictions recognised as providing an adequate level of protection;
• Entering into appropriate data-transfer agreements;
• Using standard contractual clauses or other approved transfer mechanisms;
• Implementing contractual, technical, and organisational safeguards; and
• Obtaining your consent where required.

By using our services or providing your personal data, you acknowledge that such cross-border transfers may occur, subject to the safeguards described above and applicable law.

6. Data Retention

We retain personal data only for as long as reasonably necessary to fulfil the purposes for which it was collected, including providing services, complying with legal and regulatory obligations, resolving disputes, enforcing agreements, and protecting our legitimate business interests.

When personal data is no longer required, we will securely delete, anonymise, or otherwise dispose of it in accordance with our retention procedures and applicable law.

7. Storage and Security

We store personal data using appropriate physical, technical, and organisational measures. Digital Dimensions Interactive Pte. Ltd. takes all reasonable precautions and implements all necessary safeguards to protect personal data against unauthorised access, collection, use, disclosure, copying, modification, disposal, loss, misuse, or similar risks.

These safeguards may include access controls, encryption, authentication procedures, monitoring, secure storage, employee training, confidentiality obligations, and regular reviews of our security practices.

However, no method of transmission or electronic storage is completely secure. Accordingly, we cannot guarantee the absolute security of personal data.

8. Cookies and Similar Technologies

We may use cookies, pixels, log files, and similar technologies to operate our website, remember preferences, understand usage, improve performance, and provide relevant communications or advertising.

Where required, we will request your consent before using non-essential cookies. You may adjust your browser settings or cookie preferences to manage or disable certain cookies. Disabling cookies may affect website functionality.

9. Marketing Communications

Subject to applicable law, we may send you promotional communications about our products, services, or events. You may opt out at any time by using the unsubscribe link in the relevant communication or contacting us directly.

You may continue to receive essential service or transactional communications after opting out of marketing messages.

10. Your Rights

Depending on your location and applicable law, you may have the right to:

• Request access to personal data we hold about you;
• Request correction of inaccurate or incomplete personal data;
• Request deletion of personal data;
• Withdraw consent;
• Object to or restrict certain processing;
• Request data portability;
• Lodge a complaint with the relevant data-protection authority; and
• Request information about how your personal data is collected, used, disclosed, or transferred.

To exercise your rights, contact us using the details below. We may need to verify your identity before responding to your request. Certain legal exceptions or limitations may apply.

11. Third-Party Websites

Our website or services may contain links to third-party websites, applications, or services. We are not responsible for the privacy practices, content, or security of third parties. We encourage you to review their privacy policies before providing personal data.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, technology, or legal obligations. We will post the updated version on our website. Where required by law, we will notify you of material changes and obtain any necessary consent.